Frequently Asked Questions

Yes, all our jewelry is crafted from genuine gold, silver, and platinum, ensuring premium quality and long-lasting beauty. We take pride in offering authentic, high-grade materials that retain their elegance over time.

To determine the perfect size, refer to the size chart available on each product page. This guide provides measurements and instructions to help you select the right fit for rings, bracelets, and necklaces. If you need further assistance, feel free to contact our support team.

At this time, we do not offer custom jewelry design services. However, we continuously expand our collection to provide a diverse range of high-quality, stylish pieces that cater to various tastes and occasions.

Orders within the United States typically arrive within 3-5 business days. Please note that processing times may vary during peak seasons or due to unforeseen shipping delays. You will receive a tracking number once your order is shipped.

No, we currently only ship within the United States. We appreciate your interest and hope to expand our shipping services in the future.

Yes, once your order is processed and shipped, you will receive a tracking number via email. You can use this number to monitor your package’s journey and estimated delivery time. If you experience any issues with tracking, please reach out to our support team.

To cancel your order, you must email contact us at any point after placing the order. Please include your order number so we can assist you promptly.

We accept a variety of secure payment options, including Shop Pay, PayPal, Google Pay, Venmo, and major credit/debit cards. These options ensure a smooth and flexible checkout experience.

Yes, we offer financing options to make your purchase more accessible. You can explore available payment plans by clicking on the "Check your purchasing power" button on each product page. This will provide details on installment plans and eligibility requirements.

We accept returns under specific conditions. Please review our Refund Policy page for full details, including eligibility, timeframes, and the return process. If you have any questions, feel free to contact us for assistance.

If your return is approved, we will issue a refund to your original payment method within 10 business days after receiving and inspecting the returned item.
Please note that banks and credit card companies may take additional time to process and post the refund. If more than 15 business days have passed since approval, please contact us so we can assist you further.

If you need a different size or style, we recommend returning the original item first. Once your return is accepted, you can place a new order for the preferred item. This ensures a faster and more efficient exchange process.

We take great care in packaging our products, but if your item arrives damaged, defective, or incorrect, please inspect it upon receipt and contact us immediately. We will evaluate the issue and arrange for a replacement or refund as needed.

To preserve the beauty and longevity of your jewelry, follow these care tips:

• Wipe your jewelry with a soft, slightly damp cloth after each wear to remove oils and dirt.
• For a deeper clean, soak it in a mixture of mild dish soap and warm water, gently scrub with a soft-bristled toothbrush, rinse thoroughly, and dry with a lint-free cloth.
• Store each piece separately in a jewelry box or pouch to prevent scratches and tarnishing.
• Avoid exposure to harsh chemicals, perfumes, and lotions, which may affect the jewelry’s shine over time.

Yes, we offer repair services exclusively for jewelry purchased from us. If your item needs repairs, please contact our support team for further instructions.

No, our jewelry is made with high-quality, tarnish-resistant materials. However, proper care is essential to maintain its shine and durability. Regular cleaning and proper storage will help keep your pieces looking their best.

Yes, our jewelry is water-resistant and can be worn in water. However, prolonged exposure to water, soaps, and chlorine may cause buildup, making the jewelry appear dull or cloudy. We recommend professional polishing for long-term care and to maintain its brilliance.

At Gili Jewels, we take pride in the quality and craftsmanship of our jewelry and offer a one-year warranty from the date of purchase to protect against defects in materials or workmanship. If your jewelry is damaged within this period and found to have a manufacturing defect, we will provide a replacement at no cost. However, this warranty does not cover damages due to misuse, accidents, exposure to harsh chemicals, or normal wear and tear. To initiate a warranty claim, customers must provide proof of purchase, a description of the issue, and photos of the damage. The jewelry must be shipped to us for inspection so we can assess whether it qualifies for coverage. Customers are responsible for the shipping costs when sending items to us, but we will cover the return shipping if the claim is approved. If the item is ineligible for coverage, we will offer alternative solutions, such as repair services at a reasonable cost. For any questions or to start a claim, please contact us at support@gilijewels.com.

No, we do not currently offer gift-wrapping services. However, our elegant packaging ensures that your purchase arrives beautifully presented.