14K Rose Gold Diamond Hugs Pendant

At Gili Jewels, we strive to provide a seamless shopping experience, which is why we offer free shipping on all orders within the United States. Orders typically arrive within 3-5 business days, though processing times may vary during peak seasons or due to unforeseen delays. Once your order has been shipped, you will receive a tracking number via email to monitor its progress. Unfortunately, we do not offer international shipping at this time, but we hope to expand our services in the future. If you experience any issues with tracking or delivery, please contact our support team.

We offer a 30-day return policy, allowing you to request a return within 30 days of receiving your item. To be eligible, items must be unworn, unused, with tags, and in their original packaging, along with proof of purchase. To initiate a return, please email us at support@gilijewels.com, and if approved, we will provide a prepaid return shipping label and instructions on how to return your item. Please note that items sent back without prior approval will not be accepted. Certain items, such as final sale items and gift cards, are non-returnable.

If your item arrives damaged, defective, or incorrect, please contact us immediately so we can resolve the issue. For exchanges, the best approach is to return the original item and place a new order for the preferred size or style. Refunds are processed once returns are received and inspected, with funds typically credited back to your original payment method within 10 business days. If more than 15 business days have passed since your return was approved and you haven’t received a refund, please contact us for further assistance. For any questions about our shipping and return policies, don’t hesitate to reach out, we’re happy to help!

At Gili Jewels, we take pride in the quality and craftsmanship of our jewelry and are committed to ensuring customer satisfaction. We offer a one-year warranty from the date of purchase to protect against any defects in materials or workmanship. If your jewelry becomes damaged within this period and, upon inspection, is found to be due to a manufacturing defect, we will provide a replacement at no additional cost. However, this warranty does not cover damages caused by misuse, accidents, exposure to harsh chemicals, or normal wear and tear.

To initiate a warranty claim, customers must provide proof of purchase, a detailed description of the issue, and clear photos of the damage. Additionally, the jewelry must be shipped to us for inspection so our experts can assess the damage and determine whether it qualifies for coverage. Once the evaluation is complete, we will notify you of the outcome and the next steps. If the claim is approved, we will process your reimbursement or send a replacement piece. Please note that customers are responsible for the shipping costs when sending the item to us, but we will cover the return shipping if the claim is approved.

We strive to make the warranty process as smooth and transparent as possible. If your item is found to be ineligible for coverage, we will offer alternative solutions, such as repair services at a reasonable cost. Our goal is to ensure that you continue to enjoy your jewelry for years to come. For any questions regarding our warranty or to begin a claim, please contact us.

At Gili Jewels, we prioritize your security and peace of mind when shopping with us. Our payment system is designed with advanced security measures to protect your sensitive information from unauthorized access, fraud, and data breaches. Every transaction is processed through a secure payment gateway that utilizes encryption and tokenization to safeguard your payment details. This ensures that your personal and financial information remains confidential and protected throughout the checkout process.

We adhere to PCI DSS (Payment Card Industry Data Security Standard) compliance, which sets industry-leading security standards for handling payment data. Our checkout page is encrypted using TLS (Transport Layer Security) protocols, ensuring that all data transmitted between your browser and our servers is fully protected. Additionally, we incorporate authentication measures, such as 3D Secure, to verify transactions and prevent unauthorized purchases.

Your trust is our top priority, which is why we continuously monitor and update our security protocols to maintain the highest level of protection. Whether you choose to pay with Shop Pay, PayPal, Google Pay, Venmo, or a credit/debit card, you can shop with confidence knowing that your payment is safe, secure, and fully protected.